Information clause on recording telephone calls at Mielewczyk Sp. z o.o.

In connection with the introduction at Mielewczyk Sp. z o.o. with its registered office in Dzierżążno of security measures and improvements to the quality of services in the form of recording incoming and outgoing telephone calls, Mielewczyk Sp. z o.o., pursuant to Article 13(1) and (2) of Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016 on the protection of natural persons with regard to the processing of personal data and on the free movement of such data, and repealing Directive 95/46/EC (General Data Protection Regulation), hereinafter the GDPR, hereby informs that:

The controller of personal data is: Mielewczyk Sp. z o.o. with its registered office at ul. Podgórna 3, 83-332 Dzierżążno.

You may contact the Controller as follows: electronically at iodo@mielewczyk.pl; in writing at the Company’s registered office address.

Your personal data from recorded telephone calls is processed for the following purposes: ensuring the highest standards of service and the proper course of telephone conversations recorded as audio — based on voluntary consent to call recording: consent is given by not hanging up while listening to the welcome message and waiting to be connected (legal basis: Article 6(1)(a) GDPR). If you do not consent to recording, you should end the call; for evidentiary purposes related to customer service, including confirming orders and instructions given by telephone and documenting telephone customer service (legal basis: Article 6(1)(f) GDPR); enabling the establishment, exercise and defence of claims related to telephone customer service (legal basis: Article 6(1)(f) GDPR); limiting the possibility of breaches of applicable law or social norms by persons making or receiving such calls (legal basis: Article 6(1)(f) GDPR).

Call monitoring covers incoming and outgoing calls preceded by information that recording is in progress.

Recorded personal data will be processed for three months from the date of recording. Where recordings of a telephone call constitute evidence in proceedings (e.g. court proceedings), the above period is extended until the proceedings are finally concluded.

Recorded calls will be made available only to persons and authorities authorised to receive them.

Your personal data will not be transferred to a third country or international organisation.

Your data will not be subject to automated processing.

With regard to the processing of personal data, you have the following rights: access to your personal data; rectification of personal data; erasure in the situations set out in Article 17(1) GDPR, subject to Article 17(3) GDPR; restriction of processing; the right to object to processing — provided the requests are not manifestly unfounded or excessive, not impossible to fulfil due to technical limitations, and are not limited or excluded by other provisions.

To the extent that consent is the basis for processing your personal data, you have the right to withdraw it. Withdrawal of consent does not affect the lawfulness of processing carried out on the basis of consent before its withdrawal.

If you consider that personal data is being processed unlawfully, you have the right to lodge a complaint with the supervisory authority, which is the President of the Personal Data Protection Office.

Providing personal data is voluntary, but it is a condition of making the telephone connection.